{"id":11014,"date":"2022-11-16T21:14:30","date_gmt":"2022-11-17T00:14:30","guid":{"rendered":"https:\/\/resumopolitico.com.br\/?p=11014"},"modified":"2022-11-16T21:14:55","modified_gmt":"2022-11-17T00:14:55","slug":"11014","status":"publish","type":"post","link":"https:\/\/resumopolitico.com.br\/?p=11014","title":{"rendered":"Atendente Virtual \u201cNise\u201d fecha mais um quadrimestre com avalia\u00e7\u00e3o positiva"},"content":{"rendered":"<p class=\"text-white font-18 mt-0 pt-0\">Assistente virtual da Sefaz Alagoas realizou mais de 46 mil atendimentos durante os \u00faltimos quatro meses<\/p>\n<p dir=\"ltr\">A Nise, assistente virtual da Sefaz Alagoas que busca facilitar a presta\u00e7\u00e3o de servi\u00e7os ao contribuinte alagoano, mostrou total efici\u00eancia durante os \u00faltimos quatro meses. Foram feitos 46.470 atendimentos online neste quadrimestre, todos os meses tiveram avalia\u00e7\u00e3o positiva.<\/p>\n<p dir=\"ltr\">No m\u00eas de julho de 2022, a Nise realizou 10.727 atendimentos com tempo m\u00e9dio de 53 minutos, recebendo uma nota de 8,55 dos usu\u00e1rios. Em agosto, foram 12.681 contribuintes assistidos com tempo m\u00e9dio de 55 minutos, a nota foi de 8,61. J\u00e1 em setembro, 11.933 servi\u00e7os foram prestados com tempo m\u00e9dio de 58 minutos e nota de 8,53. Por \u00faltimo, em outubro, a assistente virtual fez 11.129 atendimentos com tempo m\u00e9dio de 50 minutos, sendo classificado com 8,62. Ao total, a ferramenta executou 46.470 servi\u00e7os de atendimento online.<\/p>\n<p dir=\"ltr\">Dentre os servi\u00e7os oferecidos pela plataforma est\u00e3o: solu\u00e7\u00f5es relacionadas ao IPVA e ICMS, consulta de mercadorias retidas, solicita\u00e7\u00e3o e desbloqueio de senhas do Portal do Contribuinte, da Nota Fiscal Cidad\u00e3 (NFC) e da Nota Fiscal Avulsa (NFA), dentre outros.<\/p>\n<p dir=\"ltr\">\u201cA Nise continuou funcionando normalmente durante todo o per\u00edodo eleitoral, inclusive com uma demanda bastante elevada. N\u00f3s tivemos picos superiores a 12 mil atendimentos por m\u00eas e as nossas avalia\u00e7\u00f5es continuaram positivas, sempre acima de oito, mostrando que continuamos prestando o servi\u00e7o de qualidade para sociedade. E agora, com o fim das elei\u00e7\u00f5es e a retomada da divulga\u00e7\u00e3o de campanhas, a ideia \u00e9 fazer novos lan\u00e7amentos e novas publica\u00e7\u00f5es para que todos possam acompanhar as novidades da Nise\u201d, afirma o gerente de articula\u00e7\u00e3o e l\u00edder do Projeto Estrat\u00e9gico do Atendimento Virtual Integrado, Jaime Roberto.<\/p>\n<p dir=\"ltr\">Para ter acesso a Nise, \u00e9 s\u00f3 entrar no site<a href=\"http:\/\/sefaz.al.gov.br\/\">\u00a0sefaz.al.gov.br<\/a>\u00a0ou no telegram @nise_sefaz_al_bot. Confira todos os servi\u00e7os prestados em<a href=\"http:\/\/sefaz.al.gov.br\/nise\/servicos-disponiveis\">\u00a0http:\/\/sefaz.al.gov.br\/nise\/servicos-disponiveis<\/a>.<\/p>\n<p dir=\"ltr\"><b>Origem do nome \u201cNise\u201d<\/b><\/p>\n<p dir=\"ltr\">Implantada em julho de 2020, a assistente virtual foi batizada com esse nome em homenagem \u00e0 psiquiatra Nise da Silveira, uma das mais importantes personalidades alagoanas, reconhecida mundialmente pela sua contribui\u00e7\u00e3o no tratamento humanizado em pacientes com transtornos mentais.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Assistente virtual da Sefaz Alagoas realizou mais de 46 mil atendimentos durante os \u00faltimos quatro meses A Nise, assistente virtual da Sefaz Alagoas que busca facilitar a presta\u00e7\u00e3o de servi\u00e7os ao contribuinte alagoano, mostrou total efici\u00eancia durante os \u00faltimos quatro meses. Foram feitos 46.470 atendimentos online neste quadrimestre, todos os meses tiveram avalia\u00e7\u00e3o positiva. No [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11015,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[66,104],"tags":[],"class_list":["post-11014","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alagoas","category-destaque"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atendente Virtual \u201cNise\u201d fecha mais um quadrimestre com avalia\u00e7\u00e3o positiva - Resumo Pol\u00edtico<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/resumopolitico.com.br\/?p=11014\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atendente Virtual \u201cNise\u201d fecha mais um quadrimestre com avalia\u00e7\u00e3o positiva - Resumo Pol\u00edtico\" \/>\n<meta property=\"og:description\" content=\"Assistente virtual da Sefaz Alagoas realizou mais de 46 mil atendimentos durante os \u00faltimos quatro meses A Nise, assistente virtual da Sefaz Alagoas que busca facilitar a presta\u00e7\u00e3o de servi\u00e7os ao contribuinte alagoano, mostrou total efici\u00eancia durante os \u00faltimos quatro meses. 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